Describe your chosen organisation Essays

Describe your chosen organisation Essays Describe your chosen organisation Essay Describe your chosen organisation Essay Essay Topic: The Chosen The organisation I have chosen for my assignment is The Pier Hotel. This is a small business located in the heart of Limerick city. It has 55 bedrooms and is home to The Quays Bistro Bar and Restaurant, which is a modern sports themed bar. The building is located on Sarsfield Street, Limerick and was previously used as an apartment building with a cafe on the ground floor called Blueberry Hill. In 1999 the building was sold and the new owner opted for construction for a new business. He had the building renovated into a hotel and leased it out as The Sarsfield Bridge Hotel. It was a thriving business from the week of opening boasting river and castle views, beautifully decorated rooms and restaurant which served great food at reasonable prices. The Sarsfield Bridge Hotel was taken over by new management in 2004, but the reputation of the hotel only grew. In 2008 shortly after the recession hit Ireland the Sarsfield Bridge Hotel closed due to insufficient business levels. Later the same year The Kenny Group, a local Limerick based company, turned the hotel into a hostel for people seeking refuge. The potential in the hotel was seen again by a local business man; he bought the property and refurnished the establishment in an attempt to bring it back to its original success as it was as The Sarsfield Bridge Hotel. He also renamed the hotel to The Pier Hotel. Although, it has yet to reach the level success it used to maintain before recession The Pier Hotel has upheld business and gained more popularity in the past year alone. I really wanted to choose this particular business because of its history. I thought that good or poor customer service would have been a major factor in varying success under different management. An internal customer is someone who works within a business and works as part of a team to provide the best possible service. Take a hairdressers for example; a receptionist makes appointments, the hairdresser styles/cuts hair and the apprentice cleans the area used by the hairdresser. If the receptionist logs an appointment incorrectly it can have a bad effect on the hairdresser and the customer. Or if the apprentice does not clean the area of the last customer can cause for business not to be up to standard. External customers are basically the everyday run of the mill person who is connected to that organisation by way of purchasing a product from that business. For example, a person walks into a bookstore and pays for a book are now an external customer. (Twomey 2012, p. 5) Corporate: These are customers in which supply/receive large supplies to/from a company. An example of this would be when a hospital orders linen, cleaning items/medical supplies they become a corporate customer of the business selling them. (Twomey 2012, p. 5) Internal Customers of The Pier Hotel Employees of a hotel have to communicate with all departments at all times to maintain the smooth running of the establishment. The reception is the face of this company as it is the first thing you see as you enter the hotel, and it is where you go for any information or to give feedback about the other departments. A function sheet is given and updated on a daily basis to ensure all departments and staff members are up to date with the current events of the hotel. For example; if the hotel were hosting a birthday function and the customer wanted to make a change in the guest list by having an additional 20 people, this would mean all departments would have to make adjustments. The kitchen would need to order extra food, the bar would need to roster a another staff member on that night, front office would need to adjust the invoice and accommodation would need to have an extra staff member on the next morning to make sure the bar and restaurant is sufficient for breakfast. External Customers of The Pier Hotel Being a hotel, The Pier has many types of external customers. The majority of hotels refer to their customers as Guests. A guest is a customer who has reserved a room in the establishment, although they may eat at the restaurant, or have a beverage at the bar they are still referred to as guest. Whereas, a person who makes a reservation for the restaurant or just walks in to have a meal or visit the bar, is known as either a customer or patron. The hotel offers a function room for events such as birthday parties, office parties, christening etc.and the external customers that book such a function are known in the hotel as an event customer. Corporate Customers of The Pier Hotel The hotel may be a small business but it has a big corporate customer base. To keep the business flowing in a smooth manner the hotel depends on various suppliers to deliver facilities for daily use. Take the accommodation department for example, this department needs cleaning supplies, laundry service and room conveniences (milk, tea, coffee, shower cap, soap etc. ) to maintain the 55 bedrooms at a high standard for guests. This means that the hotel requires another company, such as cleaning supplier, to provide the service and therefore become a corporate customer. Another type of corporate customer of The Pier Hotel is known as corporate guests. When a business is sending an associate to Limerick for training or other purposes they are a corporate guest as the company is paying for their stay. This is good for the hotel and the business in question as the hotel now has a long term or repeat guest (a guest who returns on a regular basis) and the business gets a special rate that saves on company expense, so they become corporate customers of each other.

What to Do the Week Before the SAT if You Havent Prepared At All

What to Do the Week Before the SAT if You Havent Prepared At All This is it. You have exactly one week before you head to the testing center and take the SAT. You have not prepared at all before now, and you only have one week - just seven short nights - before you take the test that can help or hurt your chances of getting into the college or university you are  dying  to get into. So, what do you do the week before the SAT that can make any sort of difference in your score? Cram like a maniac? Completely forget about looking at test prep material at all because, after all, what good would it do? Reschedule your SAT? Have a panicky meltdown in the cereal aisle of Target?   Before you get any crazy ideas, take a peek at the things you  should  be doing to get yourself ready this week so you have a shot at getting a good score on test day.   Go Immediately to a Bookstore and Buy an SAT Test Prep Book Go to the store and pick up a test prep book for the SAT. Choose one from either The Princeton Review, Kaplan Test Prep or The College Board. The Princeton Review is the most readable, so Id start there. Make sure the book you buy is for the Redesigned SAT, the test that took over for the old SAT in March of 2016. There will be nothing worse than prepping for a test that no longer exists.   Go To KhanAcademy.org  and Take an SAT Practice Test The Khan Academy has partnered with The College Board, the makers of the SAT test, to provide students with free SAT practice tests to help you get ready for the exam. Ideally, you should have been using this site for the last four weeks to really hone your skills. However, there are still some things you can do on the site to get you better prepared for the test on Saturday. Before we do them, we need to know the areas in which you need the most help. So first, take a full-length practice SAT test. You will need to sign up with your Facebook or email account.   Pinpoint Your Weaknesses At this point, you must focus on the areas of the test in which youre the least proficient. That means, after you take the practice test and the Khan Academy scores it for you, write down or print out the area scores that were the lowest. Was it Math? Great. Youll be zeroing in on that. Youll need to focus on your weaknesses- and exclusively on them- most of this week.   Strengthen Your Weaknesses Since youve narrowed down the areas of primary concern, you need to start pumping them up! Again, go to the Khan Academy website, and complete the practice problems for the areas that you were the weakest, Likewise, go to your test prep book and read through the sections and complete the practice problems in those weak areas. Youre going to spend 4-5 days working on these sections to really boost them up as much as possible. Check out your Strengths   After youve really nailed down your weakest section, spend one day learning about the sections of the test where you scored the highest. Was it  reading? Or writing? Read through the test directions, the content youll need to know, and complete as many practice questions as you possible can. Write a Practice Essay If you havent already, write a timed SAT essay using one of the prompts from the test prep book. Although the essay isnt figured into your overall score and is no longer a required feature of the SAT exam, many colleges and universities still require it and may use it to assess your overall readiness for the program in which youre interested. At the very least, youll get a refresher on writing an essay in a short amount of time.   Take One More Practice Test This time, try to simulate the test-taking experience as much as possible, and take the paper practice test in the back of the book. Sit at a desk in a quiet room. Set a time-limit just like youd have on test day, and work through the problems with efficient test-taking strategies. Dont you dare cheat by getting up in the middle of the test or guzzling a soda in the middle of it, either. Its good to practice disciplining yourself to sit and focus.   Get All Your Stuff Ready The Night Before There are several things you need to do the night before the SAT. First, be sure you have your admission ticket and photo ID ready to go. Then, check for test center closings and plan out your route to the testing center. Set your clock. Get your clothes ready so youre not scrambling in the morning. Want the complete list? See it here.   Relax the Night Before At this point, youve done everything you can do to get ready for the SAT in the limited time youve provided yourself. So...relax. Go out to dinner with your family. Watch an EARLY movie and hit the sack EARLY so you can be bright and refreshed for that early morning wake-up call. You can sabotage all of the hard work youve put in by doing something silly like going out or partying the night before the SAT.